Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with us. We are committed to providing a fast, reliable, and convenient delivery experience across the United Arab Emirates.

1. Delivery Areas

We currently deliver across the UAE, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

Delivery availability may vary depending on the product and delivery location.

2. Delivery Charges

  • Standard delivery charges will be displayed at checkout before you complete your order.

  • Delivery may be free for orders above AED [AMOUNT].

  • Orders below the free-delivery threshold may be subject to a delivery fee of AED [AMOUNT].

  • Additional charges may apply for special delivery requests, oversized items, or remote locations.

3. Delivery Time

Orders are normally delivered within [1–3 business days] across the UAE.

Estimated delivery times may vary depending on:

  • Your delivery location

  • Product availability

  • Order confirmation time

  • Public holidays

  • Unforeseen circumstances

Once your order has been dispatched, you may receive a tracking number or delivery update.

4. Order Processing

Orders are generally processed within [1 business day] after payment or order confirmation.

Orders placed during weekends or public holidays may be processed on the next business day.

5. Delivery Attempts

Our delivery partner may contact you before or during delivery.

Please ensure that your phone number and delivery address are correct. If delivery cannot be completed because the customer is unavailable or the address/details provided are incorrect, additional delivery arrangements or charges may apply.

6. Delayed or Failed Deliveries

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Incorrect or incomplete addresses

  • Courier-related delays

  • Other unforeseen circumstances

We will make reasonable efforts to keep you informed of significant delivery delays.

7. Damaged or Incorrect Items

Please inspect your package upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within [24/48] hours of delivery and provide:

  • Your order number

  • Photos/videos of the package and product

  • A brief description of the issue

We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We cannot guarantee that the address can be changed once the order has been dispatched.

9. Order Cancellation

Orders may only be cancelled before they are dispatched, subject to our Cancellation and Refund Policy.

Once an order has been dispatched, cancellation may not be possible.

10. Contact Us

If you have any questions regarding your delivery or shipment, please contact our customer support team:

We reserve the right to update this Shipping Policy when necessary. Any changes will be published on this page.